Business is changing before our eyes.   We are in a rare confluence of these major trends:

  1. The financial rewards that drove business behavior have eroded (e.g., stock market returns, higher salaries and bonuses, real estate price growth).  Cost-consciousness is the order of the day.
  2. The business environment is increasingly transparent and open, thanks to social media.  Competitors are highly visible to your customers.  There is no where to run, no where to hide.
  3. Social and environmental responsibility are where it’s at.  People make purchase, employment, and partnership decisions on this basis.
  4. Established companies as well as new ones focus on social goals as much as business goals.
  5. Being who you really are — being authentic — is essential to succeed in this social environment.  (No more putting yourself aside to do your job.)

If you are thinking about your business, your nonprofit, you association in the same way you were last year — it’s time to update your thinking.

The future belongs to those who can:

  • deliver high value at a low cost,
  • interact positively and continouosly with their customers, and
  • add personal and social value to their products and services.

PS:  Here’s a related article at Harvard Business Publishing online.

In order to raise capital to start my new business, I am working part time making cold calls for a financial firm. It is 100% commission.

Why?

Because it is teaching me something I need: the mindset it takes to sell.   I could have spent thousands of dollars on sales training.   Instead, I took a tough sales job.

And do you know what? It’s actually fun!

I’m focusing on the people I’m calling, not on myself. I’m there to make their life easier. I work to exude caring and concern.

At first I got down when people hung up on me. And I got excited when people went out of their way to connect me with the right person.

But I am learning to avoid these extremes of emotion.  I’m learning to concentrate on just making the call. To take my ego out of it. To stop trying to prove how clever I am.

I’m learning to listen, to care, to connect — and to trust the process.

I’m loving it. The very thing I have dreaded most, cold calling: I’m loving it!

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Is social media a threat or an opportunity for associations?

It’s both.

Social media as disruptive technology is rewriting the association business environment.  It puts associations between a rock and a hard place.

Do we defend the rock? Associations have value.  In person meetings have value.  We have to charge for virtual attendance because it costs us.

Or do we leap forward to the hard place?  We’re going to do everything digitally.  I’m going to stop paying association dues because I get so much more from online resources.

Neither is “right.”  All deep good in life, in business, and especially in recessions, comes from the courage to chart a new course that seems impossible.  It’s only impossible when viewed through the lenses we now wear.

Ring of Death movie download Passing through a tight spot comes when we find the opening, reframe the issue, bring in new voices, lose the fear of new ideas, and summon the courage to make imperfect decisions.  This is the water that always finds a way when the road seems blocked.

Social media not only offers new tangible opportunities to associations for revenue.  The ETHOS of social media communication also offers new opportunities that can reinvigorate the heart and soul of associations.

Look at how well this discussion on Jeff Hurt’s blog has moved in just a few hours.  What if he wrote a print article that only went to paid members? None of this creative exchange would he happening.

At the core of my decision to pay membership dues to an association is the value proposition: am I getting my money’s worth?   I may pay because it keeps me credentialed, or because it provides a benefit plan.

But if I can be drawn in to a community in which I am present at the cutting edge of discussion in my field — and it was at my fingertips every day, and I grew as a person because of the intensity of engagement — I would pay in a heartbeat.  I couldn’t be without that.

That is the opportunity that associations have.  It is what they can become.  I don’t know what will happen to meetings (they are evolving — not disappearing — in the Internet Marketing world, but that is for another post).

I do know that our willingness to engage in the process of becoming fluent in social media — to be the water, not the rock or the hard place — is how the elite associations of the future will evolve from today’s confusion.  You know what I mean, the associations EVERYONE raves about because they are so remarkable, so valuable.

And if today’s’ associations don’t do it, internet entrepreuers and social media pros will.  The are creating new business models now, as we speak, that put these technologies at the center of intensely valuable networks.

There’s no time to waste — this recession is the 11th hour.

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Fear and Fakery v. Trust

19 June 2009

Seth Godin today writes about trust: how individuals and companies get their customers to trust them — and do business with them.  It’s not braggadocio, its not flash, it’s the old-fashioned say-what-you-do-then-do-it-well. 
If everyone seeking a job or selling their services did this – we’d have a very different business world.  But we don’t. 
It’s not just the outright [...]

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Valuing The Growth of Empathy

18 June 2009

What is the dollar value of empathy?
What a ridiculous question!  But I ask it because heightened empathy may be one of your most important acquisitions during this recession.
Many of us who are middle class are used to being able to control our destinies.  But now job loss, loss of savings, and foreclosures becoming middle class [...]

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How to be Productive When You’re Scared and Confused

17 June 2009

One of the keys to making it through unemployment or business difficulties is to stay productive.  Not “busy”, but productive.  Being productive means taking action that produces results.  Being busy has a lesser goal:  to keep our minds off unpleasant emotion, such as fear.  (Being numb accomplishes the same thing.)
To paraphrase FDR – we should [...]

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What is Recession Proof Thinking?

4 June 2009

“That aggressive courage sounds brave at first, but it doesn’t prepare you to adjust and adapt to the reality in front of you. You can end up burned out from bravado and positive thinking, and disappointed at your results.”

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Get in On 2009 Social and Sustainable Business Plan Competitions

17 March 2009

If you run a social entreprise or a sustainable/green business, check out this great list.  Business plan competitions are a tried-and-true way for a start-up to get visibility, invaluable advice, and that all important seed funding.
Ian Fisk runs The William James Foundation competitions in Washington DC.  He recently shared this list with this year’s judges [...]

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There Aren’t “Two Kinds of People”: Why It Matters To You and Your Money

13 March 2009

Reading a marketing e-mail from Loral Langemeier, a “wealth coach,” she makes a distinction between two kinds of people:

If you’ve been following my strategies, you already know that I believe there are two kinds of people:
(1) The Creators – Generators – Expanders
(2) The Restricters – The Dieters
Which kind of person are you?

I cringed — yikes, [...]

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Greed is Good?

3 March 2009

My stepson and I had an interesting conversation about “selling out.”   We were talking about musicians.  With the clear sight of a 22-year-old, he defined selling out as:
YOUR IN IT TO MAKE MONEY, NOT DEVELOP YOUR ART.
That set off bells in my head…the combination of idealism and cynisicm.  The clear understanding that creating based on [...]

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Nouriel Roubini Weighs In on Bailout: Additional $1 Trillion Needed Just for Banks

22 January 2009

In the afterglow of the Inauguration, sobering numbers indeed from economist Nouriel Roubini.
RGE Monitor Estimates $3.6 Trillion Loan and Securities Losses in the U.S.
Nouriel Roubini and Elisa Parisi-Capone of RGE Monitor release new estimates for expected loan losses and writedowns on U.S. originated securitizations:

Loan losses on a total of $12.37 trillion unsecuritized loans are expected [...]

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